Category Archives: social networking

Lawyers and Innovation: An Uneasy Alliance

Much has been written and discussed about the reticence with which lawyers approach the massive restructure of doing business as they knew it. Law school trains us to make legal arguments by following precedent, to rely on what has been decided before. Almost all lawyers have gone to work at law firms after passing the bar, and learn from an established institution how “things are done”. While this is true of other professions as well (i.e., the medical profession, and look at the mess they’re in), there is not one profession that is more risk-adverse than law. And since change involves risk, well. . .you get my point. And right now, lawyers have alot of change on the table.

In “Innovate Now?“, Michael J. Anderson writes: ”

When law firms finally realize that they are falling behind (minimal or non-existent profit growth, lower margins and/or declining market share), the first knee jerk reaction is to reduce costs and start to restructure. In law firms that usually means laying off associates and staff. The sad thinking seems to be that since there is little chance that we can increase the total number of billable hours, we had better share those hours among fewer people and those people should be the owners. For some strange reason we choose to keep the people who cost us the most and let go those who cost less and who will provide a better long term and short term future for the firm.”

That kind of response to today’s economic tsunami is both shortsighted and ineffective.  Clients are straight-up refusing to pay ludicrous hourly fees, so law firms are now faced with finding a different, or “alternative” billing model. This process involves a thorough review of the amount and nature of legal work necessary, the value this work will bring to the client, and complete accountability for and transparency of the work performed.

In order to implement this model, changes need to be made not in a knee-jerk reaction, but in a formalized review of the firm’s practice management that will reduce the risk economic loss in value-priced package. You must determine: 1) whether the work-flow methodology is the most cost-effective, and 2) whether the skills of each associate or staff member are compatible with the work assigned to produce the greatest efficiency. Is the firm just following the “way it was always done” map? Have you implemented practice management techniques to improve both the quality of work product and of work environment? Do you need to hire a Project Manager to oversee newly established procedures?  Asking these questions is the only way lawyers can begin to meaningfully and profitably design billing models other than the billable hour and rest assured they will not go out of business.

Then there is the massively influential rise of social media marketing. Blogging. Networking. Social engagement. Publishing. Webinars. Monitoring the results. Marketing has firmly embedded itself into the strange new world of web 2.0, and most lawyers didn’t even like web 1.0. Let’s just say that if social media where a person, s/he would not be invited to the firm’s Christmas party.

But you cannot afford to allow this aversion to affect your business decisions. If you don’t have the time to do it, hire someone who can. If you say you can’t afford it, ask yourself: can you afford NOT to do it?  Think about how much time and research was spent to determine where best to advertise to reach your target market. Well, guess where all those potential clients are now? Online. Go there.

All of this can be accomplished more easily by embracing technology. Technology is your friend. Research virtual law office platforms to find the one that fits best with your firm’s environment and transfer onto it.  Check out as many legal tech tools as you can. Used correctly, these tools can streamline your communications, case/document/knowledge management systems, automate your ediscovery compliance efforts and keep you updated, informed and on time for meetings. The time management and cost effectiveness can handily reduce your overhead.

To research the tech tools available, search legal IT sites such as TechnoLawyer.com, LegalITprofessionals.com and Mylegal.com (among many others) to learn more about how you can leverage technology to keep the bottom line intact.

Lawyers: do you have time and resource management dilemmas that require creative solutions? Freelance attorneys and advanced technology are here to help. Take advantage of new and exciting ways to have both a successful law practice and a great lifestyle! Click here to contact me for a free consultation.

Legal Tech NY: Highlights and Postscripts

Legal Tech NY is over, and for people like me, that’s tantamount to this being the day after Christmas. I was not able to attend, but thanks to dedicated tweeters, interviewers and networkers, I was able to track some of the event highlights. In addition, the broadcasting is not over, as bloggers continue to comment on a variety of newly-released tech tools, thought-leadership sessions, and much more.  Following is a compilation of the information I have been able to aggregate through twitter and other networking sites.

A great way to find and collect more information as it is disseminated is to follow the hashtag #ltny on twitter. Attendees continue to post new blog posts and recorded interviews to that stream as they are able to develop them. And if you’re not on twitter but would like access to that information, well, maybe now’s the time!

In the meantime, here’s what I’ve found:

  • There was the introduction of  ”the big 3″ innovations: Apple’s iPad, Westlaw’s new venture called WestlawNext, and, not to be outdone, Lexis/Nexis announcement of their collaboration and integration with Mircrosoft Office.
  • Check out Jordan Furlong’s take on the iPad in his post at law21.com, the iFuture. It’s an in-depth look at the product on its mobility, publishing and design capabilities. It also links to other relevant posts.
  • Here’s a review of  both WestLawNext and LexisNexis at law.com, also with links to further information and helpful screenshots.
  • Christy Burke as assembled many interviews on legalitprofessionals.com. These are one-on-one interviews with some of the most significant professionals at the show.  Legalitprofessionals.com is also an awesome website for information on what’s happening in the legaltech world.
  • A review of the new Saas Practice Management Application unveiled by Aderant at legalitprofessionals.com.
  • Great list of products displayed at the show by Sean Doherty at law.com
  • Read “Maximizing Your KM Investments at LegalTech NY” by Bob Saccone at HubbardOne.com
  • Reviews of the closing keynote speakers talk by Malcolm Gladwell, Lisa Sanders and David Craig on “The New Convergence of Intelligence,  Intuition and Information at legalcurrent.com and adriandayton.com
  • A terrific list of interviews with legaltech vendors at MyLegal.com

Within these sources are innumerable links to other sources of information that should keep you entertained for a few days or so. I know there’s lots more  stuff out there. So please don’t be shy about sharing any other posts/reviews/interviews/videos you come across in the comments. Enjoy!

Lawyers: do you have time and resource management dilemmas that require creative solutions? Freelance attorneys and advanced technology are here to help. Take advantage of new and exciting ways to have both a successful law practice and a great lifestyle! Click here to contact me for a free consultation.

Our Online Lives: Must We Trade Privacy for Convenience?

I must confess that I have started, and summarily discarded, a number of drafts of this guest post on privacy. It is a complicated issue, to be sure, and I find myself making argument and counter argument after argument and counter argument.
Two things continually pop up in my arguments:
1. Perception
2. Convenience
The perception is that privacy is a Constitutional right. And some will argue that is not perception; that is fact. And they have a point. The Fourth Amendment gives us the right to be secure in our ”persons, houses, papers, and effects, against unreasonable searches and seizures” unless, of course, there is probable caused and a warrant. This country prided itself on being the opposite of the English crown. People were granted the right to conduct themselves inside their own homes how they wished, and that right was only challenged if there was good reason, like murder or treason.
Whether you see privacy as a “perception” or a flat out “right” is irrelevant. The impact of technology is the same.
Technology has advanced much faster than law, and over time, Fourth Amendment protection has been extended to computers, Internet searches and the like. As a result, the concept of privacy, whether as perception or a right, remained largely in tact. Our business remained our business, and no one else’s unless the government came calling with the appropriate permissions granted by a judge.
I had thought that the biggest challenge to our concept of privacy was the Internet. The Internet spawned methods that made completing tasks more convenient. No more waiting for a credit card bill to arrive in the mail, only to be sent back with a check. No more going to the library and sifting through the Dewey Decimal System to find books for a research paper. No more phone tag to set up meetings. No need to carry change to put in a pay phone to call home and say you’ll be late.
The result of all this convenience is an accumulation of data, all kinds of data. Who we call and when, what we search for and what links we click on as a result, what we purchase and from where, when we pay our bills (if we pay our bills). In essence, our digital footprint takes ourselves, as well as others, on a journey that may not have a specific destination. The fact that a footprint exists that does not get washed away by water makes it easier to form assumptions, or predict what happens next.
The Internet has made it possible for all kinds of billboards to pop up along the journey, and even more data to better predict what happens next. Google has built its business on showing the most enticing billboards that get you to click and, if so inclined, make a purchase. Google knows, as does the business on whose link you clicked and perhaps made a purchase. Same for Amazon. It knows what you looked for recently, and makes suggestions based on your previous searches.
We initially viewed that as an invasion of privacy. Suddenly all these third parties knew more about us than we cared to admit, perhaps more than we even shared with family and close friends. But in return, Google, Amazon and others presented us with more convenience. Google offers spelling suggestions, Amazon offers books by other authors it knows you like because you have purchased those author’s books, from Amazon, before. Your credit card company and your bank know exactly when (or if) you pay your bill.
And it is the simplicity of convenience that has lulled us into accepting such invasions of privacy, perceived or otherwise. As cell phones change to smart phones, and invariably to mini computers, we use the same line of reasoning and accept the privacy implications in order to gain more convenience.
Our concept of privacy, however, was jarred with the passage of the Patriot Act in the wake of 9/11. All this data about us that had been accumulated now can be accessed seemingly at a whim. Search histories. Emails. Store purchases. Travel itineraries. Cell phone records. Our entire digital path, from Internet to smart phone and anything in between, can be exposed.
So as I have been writing this column, and pondering this whole issue of privacy, it has come to my attention that we did not pay attention to what we give up in the name of convenience, until the Patriot Act.
Since then, the topic of privacy has been hard to escape, more so in recent years with the advent of social networking sites like Facebook, Twitter, LinkedIn and others.
Now I find myself asking: if not for the Internet, would the Patriot Act be useless, thus keeping our concept of privacy in tact?

My colleague, Gwynne Monahan, captures some important insights in this thoughtful piece about the interplay between convenience and privacy in our social networking lives. Let us know what you think: are we too willing to give away a fundamental right to make our lives easier?

- – - – - – - – - – - – - – - – - – - – - – -

I must confess that I have started, and summarily discarded, a number of drafts of this guest post on privacy. It is a complicated issue, to be sure, and I find myself making argument and counter argument after argument and counter argument.

Two things continually pop up in my arguments:

  • 1. Perception
  • 2. Convenience

The perception is that privacy is a Constitutional right. And some will argue that is not perception, that it is fact. And they have a point. The Fourth Amendment gives us the right to be secure in our ”persons, houses, papers, and effects, against unreasonable searches and seizures” unless, of course, there is probable caused or a warrant. This country prided itself on being the opposite of the English crown. People were granted the right to conduct themselves inside their own homes how they wished, and that right was only challenged if there was good reason.

Whether you see privacy as a “perception” or a flat out “right” is irrelevant. The impact of technology on privacy is the same.

Technology has advanced much faster than law, and over time, Fourth Amendment protection has only begun to be  tested as a legal deterrent to the use of online data as evidence. As a result, the concept of privacy, whether as perception or a right, remained largely intact. Our business remained our business, and no one else’s unless the government came calling with the appropriate permissions granted by a judge.

I had thought that the biggest challenge to our concept of privacy was the Internet. The Internet spawned methods that made completing tasks more convenient. No more waiting for a credit card bill to arrive in the mail, only to be sent back with a check. No more going to the library and sifting through the Dewey Decimal System to find books for a research paper. No more phone tag to set up meetings. No need to carry change to put in a pay phone to call home and say you’ll be late.

So what I once saw as the external culprit (internet) in the erosion of privacy I now believe has given way to our addiction to convenience. But the result of all this convenience is an accumulation of data, all kinds of data: who we call and when, what we search for and what links we click on as a result, what we purchase and from where, when we pay our bills. In essence, our digital footprint takes ourselves, as well as others, on a journey that may not have a specific destination. The fact that a footprint exists that does not get washed away by water makes it easier to form assumptions, or predict what happens next.

The Internet has made it possible for all kinds of billboards to pop up along the journey, and even more data to better predict what happens next. Google has built its business on showing the most enticing billboards that get you to click and, if so inclined, make a purchase. Google knows, as does the business on whose link you clicked and perhaps made a purchase. Same for Amazon. It knows what you looked for recently, and makes suggestions based on your previous searches.

We initially viewed these activities as an invasion of privacy. Suddenly all these third parties knew more about us than we cared to admit, perhaps more than we even shared with family and close friends. But in return, Google, Amazon and others presented us with even more convenience. Google offers spelling suggestions, Amazon offers books by other authors it knows you like because you have purchased those author’s books, from Amazon, before.  Targeted Google Ads are so successful because they understand you most likely more than you understand yourself.

And it is the simplicity of convenience that has lulled us into accepting such invasions of privacy, perceived or otherwise. As cell phones change to smart phones, and invariably to mini computers, we use the same line of reasoning and accept the privacy implications in order to gain more convenience.

Our concept of privacy, however, was jarred with the passage of the Patriot Act in the wake of 9/11. All this data about us that had been accumulated now can be accessed seemingly at a whim. Search histories. Emails. Store purchases. Travel itineraries. Cell phone records. Our entire digital path, from Internet to smart phone and anything in between, can be exposed.

So as I have been writing this column, and pondering this whole issue of privacy, it has occurred to me how much we chose to ignore in the name of convenience, until the Patriot Act was made law.

Since then, the topic of privacy has been hard to escape, more so in recent years with the advent of social networking sites like Facebook, Twitter, LinkedIn and others. Yet we continue to engage in social networking and other activities that compromise our privacy by making our lives so transparent.

Now I find myself asking: if not for our addiction to convenience, would our concept of privacy be kept more intact?

Gwynne Monahan is the founder of Lawyer Connection, a social media network with the goal of creating “a community of attorneys dedicated to assisting one another make our way through the economic downturn.

Lawyers: do you have time and resource management dilemmas that require creative solutions? Freelance attorneys and advanced technology are here to help. Take advantage of new and exciting ways to have both a successful law practice and a great lifestyle! Click here to contact me for a free consultation.